Question 1

How does the Tsuky Tales subscription work?

Accepted Answer

By subscribing to Tsuky Tales, you receive an exclusive, carefully crafted collector's edition with every release. Your subscription is charged at each due date and your collector's edition is shipped to the address or pickup point of your choice. You can manage your subscription at any time from your account .

Question 2

How much is the subscription?

Accepted Answer

The Tsuky Tales subscription is €35 per month, plus shipping costs depending on the delivery method (pickup point or home) and destination country. The total amount is always shown transparently before you confirm your order.

Question 3

When will I be charged?

Accepted Answer

Charges are made with each new release, according to a schedule set in advance. You can check the upcoming charge dates at any time from your account, in the Subscription tab.

Question 4

Can I skip a release?

Accepted Answer

Yes. If one of our upcoming releases doesn't interest you, you can skip it directly from your account , in the Subscription tab. You won't be charged for that collector's edition, and your subscription will automatically resume with the next release. The skip simply needs to be done before the relevant charge date.

Question 5

What are the delivery options?

Accepted Answer

Two delivery options are available: pickup point (via Mondial Relay, available in France and several European countries) or home delivery. As soon as your order ships, you receive an email with your tracking number.

Question 6

How do I change my address or pickup point?

Accepted Answer

From your account , you can update your delivery address (Addresses tab) or select a new pickup point (Subscription tab) before the next charge date.

Question 7

How do I manage or cancel my subscription?

Accepted Answer

Everything happens in your account , Subscription tab: skip a box, change pickup point, update your information or cancel. Cancellation takes effect after the current box.

Question 8

What is Tsuky Tales?

Accepted Answer

Tsuky Tales is a French company specialising in creating and selling collector's editions of novels. Full details (company name, contact, registration number, host) are available in our Legal notice .

Question 9

Where are Tsuky Tales products made?

Accepted Answer

Our products are mostly designed in France and printed by our European printing partners. Each collector's edition indicates its country of manufacture.

Question 10

Are the products limited?

Accepted Answer

Yes, collector's editions are limited. Once sold out, they are not reprinted.

Question 11

When will I receive my order?

Accepted Answer

Our production and shipping times are 6 to 12 weeks after your order. Each product page shows this timeframe so you know what to expect. As soon as your order ships, you receive a confirmation email with your tracking number.

Question 12

Can I change or cancel my order?

Accepted Answer

For in-stock orders, cancellation can be done before shipping by contacting us quickly. For pre-orders, cancellation depends on the production stage (see Terms ).

Question 13

Can I gift a box?

Accepted Answer

Of course! You can enter a different delivery address and add a personalised message to your order.

Question 14

What payment methods do you accept?

Accepted Answer

You can pay for your order in two ways: Credit card (Visa, Mastercard, Amex) PayPal Payments are securely processed by our payment provider. No banking data passes through our servers.

Question 15

Do you offer returns or refunds?

Accepted Answer

The conditions are detailed in our Terms . In short: pre-ordered collector's editions cannot be returned, except for defects. In the event of a defective or damaged product, we send a replacement or issue a refund depending on the case.

Question 16

What if I received a damaged item?

Accepted Answer

Contact us with: your order number a photo of the product and packaging We will quickly offer you a replacement or an equivalent solution. See also our damage criteria .

Question 17

How do I contact support?

Accepted Answer

Write to us via our Contact page : we reply within 48 hours.

Question 18

How does Tsuky Tales protect my data?

Accepted Answer

We strictly comply with the GDPR. The data collected (customer account, order, billing) is used only to: process your order and contact you in case of a problem; send you information if you subscribe to the newsletter. We never resell your data. More details in our Privacy Policy .

Question 19

Do you use cookies?

Accepted Answer

Yes, but only those necessary for the site to work and those you accept. You can manage your preferences at any time from our cookie banner.

Frequently asked questions

The subscription

About Tsuky Tales

Orders & shipping

Payment, returns & claims

Support & privacy

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